Refund & Cancellation Policy

1. General Refund Policy

Refund eligibility depends on the type of purchase, the status of the service or project, the reason for the refund request, and the applicable Wrkzo policies.

Not every payment made through Wrkzo is automatically refundable. Users should carefully review service details, project requirements, package information, and pricing before completing a purchase.

2. Freelancer Service Purchases

When a client purchases a freelancer’s service through Wrkzo, the client should review the service description, package details, delivery time, revisions, and requirements before placing the order.

A refund may be considered where the freelancer has not started the work, fails to deliver the agreed service, or where the delivered work materially differs from the agreed requirements.

3. Project & Task Payments

For projects and tasks posted by employers or clients, cancellation and refund decisions may depend on the stage of the project and the amount of work already completed by the freelancer.

• Projects that have not started may be eligible for cancellation subject to applicable conditions.
• If substantial work has already been completed, a full refund may not be available.
• Where a project is disputed, Wrkzo may review the available project information and communications before determining an appropriate resolution.

4. Subscription & Plan Purchases

Wrkzo may offer subscription or membership plans that provide users with access to platform features, service listings, project posting limits, credits, or other benefits.

Once a plan has been purchased and its benefits have been used, consumed, or activated, the payment may generally not be refundable except where required by applicable law or where Wrkzo approves a refund under its policies.

Users should select their plan carefully and review the plan duration, features, limits, and pricing before completing payment.

5. Wallet & Added Funds

Where Wrkzo provides an account balance or wallet feature, funds added to an account may be intended for purchases available through the platform.

Unused wallet funds may be subject to withdrawal or refund eligibility depending on the applicable payment and wallet rules.

6. Cancellation by a Client

A client may request cancellation of an order or project where cancellation is permitted under the applicable service or project conditions.

If the freelancer has already started or substantially completed the work, the amount eligible for refund may be reduced or the payment may become non-refundable depending on the circumstances.

7. Cancellation by a Freelancer

Freelancers are expected to complete accepted orders and projects according to the agreed requirements and deadlines.

If a freelancer is unable to complete an accepted project, the client may be eligible for an appropriate resolution depending on the work already completed and the circumstances of the cancellation.

8. Refund Requests

To request a refund, users should contact Wrkzo support and provide sufficient information about the transaction and reason for the request.

• Order or transaction details
• Reason for the refund request
• Relevant project or service information
• Supporting screenshots, files, or communications where applicable

Wrkzo may review the available information before approving, partially approving, or declining a refund request.

9. Disputes

If a client and freelancer cannot resolve an issue directly, the matter may be raised with Wrkzo for review where a dispute mechanism is available.

Wrkzo may consider project requirements, service descriptions, delivery records, messages, files, revisions, and other relevant information when reviewing a dispute.

10. Payment Processing

Payments made through Wrkzo may be processed by third-party payment providers. Once a refund is approved, the refund may be processed through the applicable payment provider.

The time required for a refunded amount to appear in the user’s account may depend on the payment method and the payment provider’s processing time.

11. Taxes & GST

Where applicable, GST or other legally required taxes may be charged at checkout.

The treatment of taxes, including any tax component associated with a refund, will be handled in accordance with applicable laws and applicable payment or invoicing requirements.

12. Non-Refundable Situations

Refunds may generally not be available in situations including, where applicable:

• The user has received and accepted the agreed service.
• The requested refund is based only on a change of mind after substantial work has been completed.
• Platform credits, benefits, or subscription features have already been substantially used.
• The issue resulted from incorrect requirements or information supplied by the user.
• The user has violated Wrkzo’s Terms & Conditions or other applicable policies.

13. Fraudulent or Unauthorized Transactions

If you believe that a payment was made without your authorization, contact Wrkzo and the relevant payment provider as soon as possible.

Wrkzo may investigate suspicious or unauthorized transactions and may take appropriate action to protect users and the platform.

14. Policy Changes

Wrkzo may update this Refund & Cancellation Policy from time to time to reflect changes in our services, payment systems, business practices, or applicable legal requirements.

Any updated version will be published on this page together with a revised “Last updated” date.